"Unfortunately there was confusion about where I was to find the vehicle after leaving the venue, Everyman Cinema in Northallerton. I waited outside until five minutes after the scheduled time and then phoned the number via which I received the booking confirmation. I was told the driver was waiting for me in the car park but I didn’t know where that was. I walked around the building looking for it and eventually received a call from the driver guiding me to where he was. When I got in the car I discovered he had sent me a WhatsApp message several minutes before the scheduled pick up time but I hadn’t seen it. It would be helpful if at time of booking information was provided as to how the driver will communicate at pickup time if necessary, there being so many options nowadays. I notice that there is a tip option here, however I gave the driver a cash tip before leaving the car. "